Privacy Policy

This Privacy Policy explains how AFICIONADO LTD collects, uses and stores personal information when you use this website or contact the company about services. It is intended to provide a straightforward overview for visitors, clients and prospective clients in the United Kingdom.

1. Information collected

AFICIONADO LTD may collect information you provide directly, including your name, company name, email address, telephone number and the contents of your enquiry. Information relevant to support or quoting may also be collected where needed to review scope, timing or service requirements.

2. How information is used

• to respond to enquiries and quote requests;
• to assess whether work can be carried out remotely or needs separate attendance arrangements;
• to communicate about support work, timing, access and follow-up matters;
• to keep service records, administrative notes and compliance records;
• to meet legal, accounting or security obligations.

3. Lawful basis

Where applicable, personal information is processed because it is necessary to respond to a request before entering into a contract, to perform a contract, to comply with legal obligations, or for legitimate business interests such as maintaining operational records and handling service communications securely.

4. Website and technical information

This website may process limited technical information needed for normal delivery, performance and security, including browser type, device-related data and IP-related server logs. This information is used for operational and protective purposes rather than unnecessary profiling.

5. Cookies

The website may use standard technical cookies or similar technologies needed for core functionality, interface behaviour, security and performance. The site is intended to work without unnecessary tracking features. If non-essential tools are introduced later, relevant notice or choices may be added.

6. Sharing information

Information may be shared with hosting providers, technical suppliers, payment providers, legal or accounting advisers, or other service partners where this is reasonably necessary for service delivery, administration, compliance or business operations. Information is not shared more widely than needed for the relevant purpose.

7. Retention

Information is kept only for as long as reasonably necessary in light of the purpose for which it was collected, including support history, quotations, service records, legal obligations, tax and accounting records, dispute handling and internal administration.

8. Security

AFICIONADO LTD uses reasonable administrative and technical measures to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure, but sensible protections are used.

9. International transfers

Where third-party services process information outside the UK, AFICIONADO LTD aims to use providers and arrangements that include appropriate safeguards consistent with applicable data protection requirements.

10. Your rights

Depending on the circumstances and applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability in relation to your personal information. You may also have the right to complain to the Information Commissioner’s Office if you believe your information has been handled improperly.

11. Contact

Privacy-related questions may be sent to sayme@af-icionado.co.uk. Please include enough detail for the request to be reviewed properly.

12. Updates

This policy may be updated from time to time to reflect changes in services, website functionality, law or operational practice. The latest version published on this website applies.